Application Support Analyst

La Fosse
Woking, United Kingdom
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Compensation
£ 40K

Job location

Woking, United Kingdom

Tech stack

Asana
Business Software
Business Systems
Software as a Service

Job description

  • Application Support Analyst (ClickUp Focus) - £40,000 Overview A growing organisation is seeking an Application Support Analyst to provide IT and application support across the business. This role centres on managing incidents, requests, and user queries while developing strong expertise in key business systems - with a particular emphasis on ClickUp administration and support. Key Responsibilities

  • Provide day-to-day support for business applications, handling incidents, service requests, and user queries via an IT Service Management (ITSM) system

  • Develop and maintain strong working knowledge of core business systems, with a primary focus on ClickUp

  • Configure, manage, and optimise ClickUp workspaces, spaces, and workflows to meet business needs

  • Support end users with ClickUp usage, troubleshooting, and best practices

  • Triage and resolve support tickets, aiming for high first-time fix rates and SLA compliance

  • Escalate issues appropriately to internal teams or third-party suppliers

  • Maintain clear documentation for processes, fixes, and system usage

  • Perform routine system administration tasks

  • Support change and release processes in line with internal procedures

  • Contribute to continuous service improvement initiatives Required Skills & Experience

  • Strong hands-on experience with ClickUp (essential): o Workspace and space setup and management o Workflow configuration and optimisation o User support and training

  • Experience working in an IT support or application support environment

  • Familiarity with ITSM tools and incident management processes

  • Strong problem-solving skills with a structured approach

  • Ability to prioritise workload and meet SLAs under pressure

  • Excellent communication skills (written and verbal)

  • Self-motivated with strong attention to detail

  • Team player with the ability to work independently Desirable Attributes

  • Proactive mindset and eagerness to learn

  • Experience supporting SaaS platforms

  • Flexibility to provide occasional out-of-hours support

  • Willingness to travel occasionally to support users if required What's on Offer

  • Salary: £40,000

  • Bonus scheme

  • Pension

  • 25 days annual leave

  • Additional benefits (eg, wellness, discounts, etc.)

  • Flexible working options

  • Opportunities for professional development

Requirements

  • Strong hands-on experience with ClickUp (essential): o Workspace and space setup and management o Workflow configuration and optimisation o User support and training

  • Experience working in an IT support or application support environment

  • Familiarity with ITSM tools and incident management processes

  • Strong problem-solving skills with a structured approach

  • Ability to prioritise workload and meet SLAs under pressure

  • Excellent communication skills (written and verbal)

  • Self-motivated with strong attention to detail

  • Team player with the ability to work independently Desirable Attributes

  • Proactive mindset and eagerness to learn

  • Experience supporting SaaS platforms

  • Flexibility to provide occasional out-of-hours support

  • Willingness to travel occasionally to support users if required

Benefits & conditions

  • Salary: £40,000
  • Bonus scheme
  • Pension
  • 25 days annual leave
  • Additional benefits (eg, wellness, discounts, etc.)
  • Flexible working options
  • Opportunities for professional development

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