Technical Analyst

The IT Technical Analyst will provide third level technical support on the current server, security, and telecommunication infrastructure. As a member of a small integrated team, the post holder will provide third level support for the IT Service Desk supporting all 200+ Translink locations across Northern Ireland as necessary.

This person will contribute to maintaining the availability and accessibility of the organisation¿s IT infrastructure to agreed service levels with the business. In addition, the post holder will be involved in investigating and resolving incidents and problems and always providing information about systems and services within the

Translink IT infrastructure working to ITIL best practice methodologies.

• Minimum of an HNC/HND or equivalent in either an IT or business-related subject or possess a minimum of 3 years¿ experience of working in a multi-site, distributed ICT environment.
• Demonstrate practical and technical experience and skills gained in a multi-site, distributed ICT environment.
• Experience of computer hardware
• Experience of working with network components.
• Experience of working with enterprise technologies such as email, cloud services, security and databases.
• Full current driving licence, with access to a vehicle., * Professional membership of the British Computer Society.
• Cisco Certified.
• Microsoft Certified.
• ITIL foundation certification