Technical Support Engineer

• Provide technical support and assistance to clients and internal teams
• Troubleshoot and resolve technical issues related to our services
• Monitor and manage support requests through our ticketing system
• Assist with basic networking and server-related queries
• Collaborate effectively with team members to ensure timely resolution of issues
• Maintain communication with clients to keep them updated on support requests

Technologies:

• Hardware
• Support
• Network
• TCP/IP
• ICT

• Good communication skills
• Strong desire to learn new technologies
• Basic knowledge of the Internet, its structure, and basic networking, including experience with TCP/IP networking protocol and applications
• Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
• Manage and monitor our ticketing system including support requests and access requests
• A minimum of 12-18 months experience in a Technical Support or similar role (desirable)
• Some experience with installation and management of Server Hardware (preferable but not essential)
• Ability to assess and prioritise faults and respond or escalate accordingly
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues