IT Service Desk Engineer

• Resolve technical issues related to desktops, laptops, printers, and applications
• Troubleshoot and manage networks and servers
• Follow Littlefish standards and meet customer-specific SLAs when handling technical queries
• Provide clear communication with customers to ensure issues are resolved swiftly

Technologies:

• Active Directory
• Hardware
• Support
• ITSM
• Office 365
• Windows

• Fluency in English, Portuguese, and Spanish is required
• Previous experience in a 1st or 2nd line IT service desk role or a similar technical position
• Experience with ITSM case management software
• Knowledge of remote support tools for diagnostics and troubleshooting
• Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks
• Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware
• Excellent customer service skills with a focus on problem-solving and communication

At Littlefish, we are passionate about technology and delivering exceptional customer service. Based in Nottingham, we offer a hybrid work environment and a competitive salary of up to £29,625. We look for high-performing individuals who thrive in a collaborative and creative environment. Along with a welcoming atmosphere, we provide various benefits, including a healthcare cash plan, referral bonuses, and opportunities for endless learning through platforms like LinkedIn Learning. Our team values passion, performance, and a positive can-do attitude, and we celebrate diversity and inclusion, welcoming applicants from all backgrounds.