3rd Line Support
Reed
Basingstoke, United Kingdom
2 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Shift work Languages
English Experience level
Senior Compensation
£ 150KJob location
Basingstoke, United Kingdom
Tech stack
Microsoft Windows
Cloud Computing
Cloud Engineering
DNS
VMware ESX Servers
System Center Operations Management
System Center Configuration Manager
Windows Server
Powershell
SQL Databases
Software Distribution
Vcenter
VMware
Job description
We're supporting a secure, high-profile environment and are looking for an experienced 4th Line Cloud Support Engineer to strengthen a small, highly capable team of 2nd and 3rd Line engineers based in Basingstoke.
This is a hands-on, customer-facing role working with critical cloud and virtualisation platforms. You'll be dealing with complex incidents, planned changes, and lifecycle management across a VMware-heavy estate, while taking on technical leadership responsibilities within a dynamic support function.
The role operates on a rotating shift pattern and is fully on-site due to the secure nature of the environment.
What you'll be doing
- Acting as an escalation point for 2nd and 3rd Line support
- Managing incidents through triage, resolution, and escalation via ITSM processes
- Carrying out planned activities through formal Change Management
- Monitoring platforms using event management tooling
- Extensive hands-on work with VMware technologies
- Supporting readiness assessments for new services entering live operation
- Producing and maintaining operational documentation (work instructions, patching schedules)
- Owning lifecycle management to ensure supported technologies remain secure and vendor-supported
- Providing technical leadership within the support team
Requirements
- Strong VMware background: vCenter, ESXi, NSX, VCF
- Horizon VDI experience
- Windows enterprise environments including AD, DNS, SQL, SCOM
- Understanding of physical networking
- Confident problem solver with strong critical-thinking skills
- Comfortable acting as a senior escalation and technical authority
Desirable experience
- Significant VMware platform experience
- Cloud administration (e.g. vCloud Director)
- Event Management tools such as SCOM or Aria Operations
- Automation and scripting with PowerShell
- Windows Server administration
- Software distribution tools such as MECM, This is a solid opportunity for a senior cloud / virtualisation engineer who enjoys working at the sharp end of service support in a secure, technically challenging environment.
