IT Support Technician

• First-line and second-line support. Responding to and resolving IT support issues both remotely and in person.
• Provisioning and deployment of hardware and software.
• Administration of user accounts both on-premises and in the cloud.
• Maintaining backup infrastructure both on-premises and in the cloud.
• Maintaining physical network infrastructure.
• Assisting in the documentation of IT processes.
• Assisting in the deployment of new software systems and servers.

Technologies:

• Cloud
• Embedded
• Excel
• Hardware
• Support
• Linux
• Microsoft 365
• Network
• Security
• Windows
• Office 365, We are building something powerful and have delivered high-performance embedded computing solutions for four decades across industries including defence, telecoms, and aerospace. Our team is excited to welcome an IT Support Technician to join us in a dynamic role filled with multifaceted activities. We offer a supportive environment focused on growth and development, complete with comprehensive benefits including generous holidays, a profit share bonus, and a robust pension scheme. Join us and be part of our brilliant team in Theale, Reading!

• Enthusiasm for IT and technology.
• An understanding of Windows operating systems.
• An understanding of network infrastructure.
• An understanding of Windows servers.
• Good knowledge of computer hardware.
• Good Office skills: Outlook, Word, Excel, Teams.
• Strong interpersonal skills.
• Willingness to travel twice a month to our Theale, Reading office.
• IT qualification is desirable - at least A-Level or equivalent.
• Knowledge of the operation of Windows domains (desirable).
• IT Security including Cyber Essentials Plus (desirable).
• Knowledge of Microsoft 365 cloud environments (desirable).
• Some understanding of Linux operating systems (desirable).
• Understanding of the concepts of virtualization and containerization (desirable).