Technical Project Manager/Program Manager

Bachelors or equivalent a must; MBA or equivalent preferred Certification a plus: PMP, PMI-ACP, PgMP, CSM 7-10+ years' experience as a program manager in software and/or related technology industry, preferably in a Customer Experience environment with web, voice, and messaging/chat platforms Experience managing multi-discipline teams consisting of business and technical resources Experience using various project delivery methodologies (Agile/Scrum, Waterfall and hybrid) and tailoring the approach for program success Self-motivation and a positive attitude that helps you to adapt to change Resourcefulness and a creative approach to problem-solving to succeed in a collaborative culture Solid ability to operate effectively and autonomously in time-sensitive situations and handle ambiguity Exceptional verbal and written communication skills to engage with technical and non-technical audiences Influencing and interpersonal skills to develop strong working relationships and build credibility/trust with team members and Senior Leadership