IT Support Analyst

Insight Global
Glen Allen, United States of America
6 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 52K

Job location

Glen Allen, United States of America

Tech stack

Microsoft Windows
Apple Mac Systems
Azure
Microsoft Office
Remote Desktop Services
Computer Networking Systems
Laptops
User Administration

Job description

Insight Global is seeking an IT Support Analyst to support a growing, multi-brand organization in the commercial and residential services space. This role will serve as a key point of contact for Tier 1 and Tier 2 end-user support across desktops, laptops, mobile devices, and networked systems. The ideal candidate is customer-focused, technically curious, and comfortable working independently and collaboratively to resolve issues, improve processes, and deliver a high level of service across a nationwide user base.

Requirements

  • End-user IT support experience

  • Tier 1 & Tier 2 help desk support

  • Strong hardware, software, and troubleshooting skills

  • Windows and Mac OS support

  • Microsoft Office & Office 365 experience

  • Active Directory user administration

  • Remote desktop support

  • Strong verbal and written communication skills

  • Customer-service mindset supporting non-technical users Microsoft Azure

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