IT Engineer - Service Operation

We are seeking an experienced IT Engineer - Service Operation to play a pivotal role in the operational management of our innovative payment platform (DT Pay). This platform connects customer-facing applications-such as web shops, customer portals, and truck based services-to secure and seamless payment processing. In this position, you will help shape the future of digital payments and ensure a best in class customer experience., Benefits include annual bonus program; 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 15calendar holidays;8 weekspaidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms;onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans.

What You Drive at DTFS

Service & Incident Management

• Act as the primary owner of Incident Management
• Diagnose, analyze, and resolve incidents (including rootcause analysis)
• Ensure the smooth execution of daily payment transactions
• Coordinate across departments for incidents and change requests
• Develop and maintain operational reporting (transaction volume, costs, stability, performance)
• Manage and guide first-level support in markets and serve as the main contact for all incidents
• Ensure continuous business operations and minimize disruption

Release Management

• Plan, manage, and coordinate software releases
• Oversee the full release lifecycle, including documentation and quality gates
• Prepare release notes in collaboration with markets, business units, and development partners

Operational Excellence

• Continuously improve operational processes using agile "inspect & adapt" principles
• Support ongoing optimization of operational stability, scalability, and performance

Integration & Interface Management

• Collaborate with stakeholders to ensure seamless integration of interfaces between:

• Payment Service Providers (banks)
• DT Pay (payment gateway)
• End-user applications (e.g., web shops)

• Support onboarding of new partners and ensure endtoend system stability
• Work closely with Business Operations, Product Owners, QA, InfraOps, and IT Architecture teams

CrossFunctional & International Collaboration

• Work in a highly international environment
• Engage with markets, business stakeholders, and internal/external IT teams, * Contribute to an innovative platform shaping the future of digital payments
• Collaborative, international working environment
• Opportunity to work closely with crossfunctional teams and directly influence operational excellence

• 2-4 years of relevant experience and a degree in Computer Science, Business Informatics or equivalent
• Experience in Support & Release Management, including upgrades, patches, and hotfixes
• Experience providing customer support via hotline, service tools, or email

Skills & Competencies

• Strong analytical skills and ability to identify, document, and resolve application errors
• Deep understanding of operational processes within IT service environments
• Excellent communication and coordination abilities
• Agile mindset with a focus on continuous improvement, * Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.