Technical Support Analyst III

• Manage and maintain EHR position definitions, including access roles and security groups.
• Monitor and enforce appropriate user access based on roles and job functions.
• Assist in defining and automating user provisioning and offboarding processes.
• Conduct internal security audits to identify risks and vulnerabilities.
• Develop and maintain security policies, procedures, and documentation.
• Respond to and investigate EHR-related security incidents.
• Collaborate with IT, security, and EHR teams to implement secure solutions.
• Monitor user behavior using security tools to identify trends and potential threats.
• Support internal and external audits related to EHR systems.
• Participate in system upgrades, security patches, and maintenance activities.
• Stay updated on emerging threats, technologies, and regulatory changes.

Should Have:

• Knowledge of Discern and CCL.
• Experience with tools like P2Sentinel for monitoring user activity.

• Strong understanding of EHR systems and security concepts.
• Knowledge of healthcare regulations such as HIPAA and HITECH.
• Experience with Active Directory, Single Sign-On (SSO), and Multi-Factor Authentication (MFA).
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration abilities.
• Familiarity with healthcare IT infrastructure including networking and database security.

Experience:

• Minimum 3+ years of IT experience.
• Experience managing EHR access control and security configurations.
• Experience working with identity management and user provisioning processes.
• Experience with Cerner/OHPAC environments is preferred., * EHR security and access management.
• Identity and access management (IAM).
• Security auditing and compliance.
• Incident response and troubleshooting.
• Communication and stakeholder collaboration.

Qualification and Education:

• Bachelor s degree in Information Technology, Computer Science, or a related field preferred.