Application Support Engineer
Role details
Job location
Tech stack
Job description
As Application Support Engineer, you will provide application technical support (2^nd and 3^rd line of support) and to oversee the installation and maintenance of designated applications for both HQ and field. This includes giving the necessary training and documentation to users as well as designing and implementing solutions that will enhance the quality of the support in coordination with the different teams of ICT Unit.
The primary focus of this role is the support of Unifield, an Information System that integrates finance and supply processes, and is shared by all coordination teams and projects across the movement (in-house developed system based on OpenERP).
In addition to this main focus, the scope might be extended to include support for other applications, if need be., * Serve as the primary point of contact for the support of designated applications
- Support the design, development and testing of new features in designated applications
- Resolve bugs in existing systems and, when relevant, develop proposals for system replacement or enhancement
- Contribute to the preparation and maintenance of documentation and training materials
- Manage the full application lifecycle: deployment, maintenance, upgrades, decommissioning
- Act as the point of contact with application providers for strategic collaboration and product evolution
- Collaborate with domain experts and user representatives to gain a deep understanding of user needs and the role of applications within the MSF application landscape
Requirements
Profil : Minimum 3 years' experience in software development or application support is mandatory, * Degree in Computer Science, Information Systems Management, or equivalent relevant work experience
- Minimum 3 years' experience in software development or application support is mandatory
- Experience with MSF or other similar organizations or NGOs is a strong asset
Technical Knowledge
- Solid knowledge of Application management lifecycle
- Solid knowledge of Microsoft Endpoint Manager
- Strong knowledge of troubleshooting and administration of Microsoft operating systems, Windows 10 mandatory
- Good knowledge of network protocols, QoS optimization and performance monitoring, troubleshooting and monitoring tools
- Experience in scripting languages (PowerShell, Linux bash, PHP)
- Experience in Windows workstations app packaging (standard/custom setup EXEs, MSI/MST…)
- Working knowledge of Linux environment
- Working knowledge of database design, development and good SQL-based programming language skills (PostgreSQL)
- Working knowledge of object-oriented programming (Python)
- Working knowledge with Infrastructure as Code and Docker is an asset, * Autonomous, self-organized, pragmatic, flexible, and a team player
- Good communication skills
- Good analytical and problem-solving skills
- Cross-cultural awareness
Languages
- Proficiency in English & French, both written & spoken is mandatory
Benefits & conditions
*Due to legal administrative constraints, given the duration of the contract, candidates must already be resident in Belgium or have a residence right as a worker in Belgium or in the European Union allowing to move and work in the EU
- Contract type: Fixed-term contract - Full-time
- Contract duration: 6 months
- Salary according to MSF-OCB HQ grid
- Homeworking possible as per MSF policy
- Meal Vouchers - Hospital Insurance (DKV) - Pension Plan - 100% reimbursement for public transportation costs
- Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
- Adhere to the MSF Behavioral Commitments
