Digital Workplace Engineer

You'll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment., * Manage and resolve incidents and service requests via ITSM tools (e.g. Hornbill)

• Prioritise and triage tickets based on business impact

• Provide 2nd line support for hardware, software and application issues

• Monitor systems and maintain endpoint security (AV, patching, compliance)

• Identify and remediate devices missing critical Windows updates

• Administer Active Directory (users, groups, GPOs)

• Support and manage endpoint technologies:

• Windows 10/11 builds

• Intune & Autopilot

• Mobile device management (iOS/Android, MobileIron)

• Deployment tools (e.g. PDQ, MDT)

Perform basic network troubleshooting (TCP/IP, LAN/WAN)Assist with patching and maintaining network infrastructureContribute to small-scale projects and continuous improvement initiatives, * Be part of a large-scale, modern digital workplace environment (3,000+ users)

• Exposure to enterprise Microsoft technologies and security tooling
• Opportunity to contribute to projects and transformation initiatives
• Collaborative, forward-thinking IT function
• Clear opportunity to develop and progress technically

• Strong experience with Windows 10/11 and Microsoft 365
• Hands-on with Intune, Autopilot, and endpoint management
• Experience with Active Directory & Group Policy
• Understanding of ITSM / ITIL environments
• Basic networking knowledge (TCP/IP, LAN/WAN)
• Mobile device support (iOS/Android), * Proven 2nd line support experience in a busy environment
• Strong troubleshooting and problem solving ability
• Comfortable working across both desk side and remote support
• Ability to manage workload and prioritise effectively
• Confident communicator with strong stakeholder engagement skills
• Proactive mindset with a desire to learn and improve