IT Operations Engineer
Role details
Job location
Tech stack
Job description
We currently have an exciting opportunity for a permanent IT Operations Engineer in the Service Delivery Operations Team, based at Jubilee Court, St Helens., The principal role of an IT Operations Engineer will be to provide first and second-line telephone-based support to customers across a number of NHS Trusts, Primary Care, ICBs and General Practices using a support call logging system and Microsoft desktop software products, Mid Mersey Digital Alliance provides support and services to customers across a number of NHS Trusts, ICB and General Practices. The Operations Team consists of the Junior, Service desk and Taskforce engineers. The informatics service also consists of Network, Infrastructure, Project and Training Teams.
Requirements
- Significant experience in an IT support role;
- Experience of telephone based support;
- Excellent customer care skills;
- Good problem analysis skills;
- Knowledge of Microsoft products, although training will be provided.
Customer care skills are an extremely important factor to the role.
This role offers an excellent opportunity to join a large IT service (150+ staff) that will offer opportunities for career progression to the right candidates.
Benefits & conditions
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
o Rated Outstanding by CQC Inspection August 2018
o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
