Desktop Support Engineer

Cammach are currently recruiting a Desktop Support Engineer on behalf of our client, based in Aberdeen. The role will be on a permanent (staff) basis and offers the flexibility of hybrid working., Some of the duties and responsibilities will include but are not limited to:

• Align your work with IT strategy and support the company's mission and core objectives.
• Help, develop and update IT policies and procedures.
• Perform installation, setup, configuration, migration, upgrade, and support of desktop devices, peripherals, mobile devices, telephony, and conferencing systems.
• Be responsive and pro-active when handling end-user PC problems and requests.
• Assist with internal moves.
• Escalate technical issues to other IT team members as appropriate.
• Travel to offshore units and worldwide shore offices as necessary.
• Use industry standard tools to monitor system performance and availability.
• Assess users' needs and recommend alternative solutions.
• Collaborate with third-party service providers.
• Support IT Project Team with project delivery and implementation.
• Design and deliver user workshops and training as required.
• Record and document work orders.
• Implement IT Changes in line with the IT Change Management Procedure.
• Stay updated on IT, information, and cyber security best practices and provide information and advice to others as necessary.
• Work with elevated account privileges and permissions in line with documented procedures.
• Attend relevant training courses as identified and follow up with exams/qualifications if available.
• Any other duties as required by the IT Manager.

• Professional qualification in IT, IT Support Professional SCQF 8, or equivalent.
• Previous experience in a similar role.