Help Desk/Desktop Support Analyst

• Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner.
• Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems.
• Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts.
• Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care.
• Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance.
• Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary.

• Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment. Requirements - At least 3 years of experience in IT support, including hands-on desktop or help desk work at a Tier II level.
• Working knowledge of Active Directory, Office 365, and Windows 10 administration and troubleshooting.
• Experience handling service desk tickets and resolving end-user issues related to access, software, and general desktop support.
• Strong troubleshooting ability across Microsoft-based environments, with confidence managing a range of technical issues independently.
• Effective communication skills and a customer-focused approach when supporting users with varying technical experience.
• Reliable and detail-oriented work habits, including punctuality, adaptability, and sound judgment in an onsite support setting.
• Comfortable completing physical onsite tasks and complying with workplace safety requirements.
• Familiarity with Windows 11 or Intune is helpful, though not required. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.