Help Desk/Desktop Support Analyst

• Provide front-line technical assistance for desktops, laptops, and related end-user technology, ensuring issues are addressed in a timely manner.
• Diagnose and resolve hardware, software, and operating system problems across Microsoft Windows environments, including Windows 10 devices.
• Manage user account support tasks within Active Directory, such as access updates, password resets, and basic permission changes.
• Respond to and document incoming service desk requests, prioritizing tickets based on urgency and business impact.
• Support iPads and other mobile devices by troubleshooting connectivity, configuration, and general usage issues.
• Perform break/fix support for workstation equipment and coordinate follow-up actions when problems require escalation.
• Install, configure, and maintain standard desktop applications and peripheral devices to keep users productive.

• Communicate clearly with employees and internal stakeholders regarding issue status, resolutions, and recommended next steps. Requirements - At least 3 years of experience in help desk, desktop support, or a similar end-user support role.
• Working knowledge of Active Directory for routine account administration and access support.
• Hands-on experience supporting Microsoft Windows systems, including Windows 10.
• Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.
• Experience managing and updating service desk tickets with accurate notes and timely follow-through.
• Familiarity with supporting iPads or comparable mobile devices in a business environment.
• Strong communication skills and a customer-focused approach to technical support. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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