IT Specialist

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} What you'll do

• Support and maintain City enterprise applications including capital project management, fleet management, and financial systems so City teams can do their jobs without disruption.

• Lead software updates, testing, and user training to ensure systems remain secure, reliable, and easy to use.

• Manage user access and permissions to protect sensitive data while ensuring employees have the tools they need.

• Test new configurations and system updates to catch issues early and maintain high software quality.

• Create and maintain clear system documentation so applications are well-understood, supported, and sustainable over time.

• Resolve application issues through the enterprise ticketing system while working closely with IT teammates and third-party vendors. What success looks like

• IT support requests are resolved quickly, accurately, and professionally.

• End users clearly understand solutions, next steps, and system changes.

• Application documentation is current, organized, and easy to follow.

• Updates and changes are tested thoroughly before release.

• Communication with IT colleagues and leadership is timely, clear, and respectful. What you get

• Hourly pay with a clearly defined salary range

• Stable weekday schedule that supports work-life balance

• Long-term job security in an essential public service organization

• Hands-on experience with enterprise systems used across City departments

• Opportunities to grow IT skills in application support, documentation, and system administration

• A collaborative team environment focused on service, learning, and continuous improvement Why this role matters This role directly supports the technology systems that Kansas City employees rely on every day. Your work helps keep City services operating smoothly, supports responsible use of public resources, and ultimately serves the residents of Kansas City. What you'll bring

• Strong customer service skills and a helpful, solutions-focused mindset
• Experience supporting end-user applications or IT systems
• Ability to document processes clearly and accurately
• Working knowledge of common IT concepts, practices, and procedures
• Comfort creating or modifying SQL-based reports using application tools
• Clear written and verbal communication skills
• Ability to work collaboratively with IT teams and external vendors Qualifications REQUIRES an accredited Bachelor's degree and 4 years of technology experience; OR an equivalent combination of education and technology experience. Preference for applicants with working knowledge of fleet maintenance software applications. Including, but not limited to AssetWorks M5, Syntech FuelFuelMaster, AgileFleet., Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

Affordable medical, dental, and vision plans with multiple options and low employee contributions. Generous Paid Time Off Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us. Secure Retirement Planning City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security. Support for Life's Big Moments Paid parental and bereavement leave to help you navigate major life events with peace of mind. Tuition Assistance Get reimbursed for eligible education expenses-invest in your future while you work. Income Protection Short- and long-term disability coverage options to safeguard your earnings. Life Insurance Provided City-paid life insurance with the option to add more coverage for extra peace of mind. Community Volunteer Leave Take up to 8 hours annually to give back to causes you care about. Want the Full Picture?, If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

Kansas City, Missouri is a growing, world-class community of just over 500,000 residents that serves as the central hub for a thriving bi-state, 18-county metropolitan area of 2.5 million residents. The City is governed by a 13-member City Council and Mayor that appoint a City Manager to oversee a municipal organization with over 4,000 employees, 16 departments, and a total annual operating and capital budget exceeding $1 billion. A diverse and culturally rich community located at the confluence of the Kansas and Missouri Rivers, KC is known for its long traditions as the home of spectacular BBQ, jazz, beautiful boulevards, fountains, and parks. Kansas City boasts celebrated cultural traditions including jazz; theater, and history, including the Negro Leagues Baseball Museum. Kansas City is also the proud home of professional sports teams including the Chiefs, Royals and Sporting KC, and has served as host of several NCAA tournaments over recent years. The City is generally recognized as one of the most livable cities in America and looks forward to showcasing our city on the national and world stage as host of the 2023 NFL Draft and the 2026 World Cup. The City of Kansas City, MO seeks to attract and retain a qualified and progressive workforce to provide high-quality services to Kansas City, MO residents and visitors. The spirit of Kansas City, powered by its people From Super Bowl wins to revitalizing neighborhood spaces to reimagined transportation networks, the Kansas City spirit shines in the big moments, but also in the everyday work that moves our city forward. Behind every moment of pride are the people who plan, build, grow, and serve with heart. Here, you'll help turn bold ideas into lasting impact for generations to come.EVP Pillars and Proof Points The programs, culture, and people that make our EVP real: We build what lasts. People come here to serve and stay because they see their impact live on. Every park, policy, and plan make Kansas City stronger for the next generation.We dream big. Working for Kansas City means shaping what's bigger than any one person, and we rally together to make this city shine. From Super Bowl wins to the World Cup stage, it's our people who make those moments possible.We grow together. Our city thrives when its people do. From tuition support to leadership programs, employees build meaningful careers here, in a city where opportunity, community, and quality of life can co-exist. We show up for each other. In Kansas City, teamwork comes with a true sense of belonging. Across departments and generations, people step up, lend a hand, and celebrate one another's wins. It's the kind of place where everyone looks out for their neighbors, at work and beyond.