Technology Support Coordinator
Role details
Job location
Tech stack
Job description
Information Technology Services (ITS) at Maricopa Community Colleges is seeking a driven Technology Support Coordinator to provide senior technical leadership and operational coordination for college technical support services. Under the direction of the campus IT Manager, this role ensures consistent application of IT standards and procedures and manages escalations across teams and vendors. This position will be at the forefront of maintaining reliable, customer-focused service delivery.
The ideal candidate prioritizes execution discipline, emphasizes documentation ownership and availability, and can implement operational maturity activities.
Essential Functions
30% - Technical Coordination & Tier 3 Escalation Leadership:
- Serves as a lead Tier 3 escalation resource for complex, cross-system technical issues involving endpoints, operating systems, applications, and classroom technology
- Performs the most advanced troubleshooting and resolution methods
- Coordinates resolution efforts between campus support staff, district technical teams, and external vendors
- Ensures escalated issues are resolved in alignment with service expectations and operational priorities
- Delivers support services in-person, over the phone, or remote desktop
30% - Standards, Lifecycle & Endpoint Governance:
- Coordinates and enforces endpoint standards, patching cadences, and configuration practices across supported environments
- Oversees lifecycle activities, including asset reclamation, refresh planning, and deployment readiness
- Ensures consistent and effective use of enterprise endpoint management platforms across the campus support team
Identifies opportunities for automation and economies of scale to improve service efficiency and consistency
20% - Project Coordination & Service Maturity:
- Coordinates systems-related projects such as classroom/lab refreshes, new space deployments, and software implementations
- Supports service maturity initiatives aligned to ITIL practices, including incident trend analysis, problem management support, and documentation ownership
- Implements process standards
- Partners with the IT and campus leadership to support SLA adherence and service quality improvement
- Assists in the planning, organization, and administration of information technology activities and multimedia services
15% - Documentation, Training & Staff Enablement:
- Authors and updates SOPs, workflows, and operational documentation
- Trains and mentors technical staff on standards, tools, and escalation procedures
- Ensures knowledge transfer and operational consistency across shifts and staff roles
5% - Administration:
- Participates in campus and district meetings
- Performs related duties as assigned, * This position is a Districtwide resource with regional responsibility across Mesa, Tempe, and Phoenix.
- Possession of a valid State of Arizona Class D Driver's License may be required for some assignments; must meet minimum standards regarding driving: https://district.maricopa.edu/administrative-regulations/4-auxiliary-services/4-14
- This role requires a physical presence on-campus.
- May be required to work evenings and weekends.
- May be required to sit for prolonged periods while viewing a computer monitor.
- Information Technology Services (ITS) does not sponsor individuals for any type of work visas., Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge, and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at the time of the interview.
Requirements
Associate's Degree from a regionally accredited institution and three years of technical experience in an area directly related to the assignment., An equivalent combination of the conferred degree, education, certification, and directly related full-time work experience as described above, sufficient to successfully perform the essential duties of the job, such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered., * Experience providing Information Technology (IT)/Audiovisual (AV) technical and customer support, in person or over the phone
- Experience leading endpoint management activities within JAMF/Intune/SCCM or similar
- Experience applying ITIL or ITSM practices in an operational setting
- Possession of current, related certifications (e.g., CompTIA A+, ITIL Foundation, Certified Associate in Project Management)
- Experience using a helpdesk ticket system and resolving and assigning tickets
- Experience coordinating small to medium projects such as classroom/lab refreshes, new space deployments, and software implementations
Benefits & conditions
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b), Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:
Affordable and Comprehensive Benefits Package:
- Nationwide Medical, Dental, and Vision Coverage
- Paid Time Off: Vacation, Sick Leave, and Personal Time
- 20 Paid Observed Holidays
- Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
- Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
- Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
- Tuition Reimbursement for employees and dependents
- Annual Professional Development Funding
- Flexible Work Schedules
Employee Health & Wellness Programs:
- District-Wide Wellness Program with Workshops and Webinars
- Monthly Health & Wellness Calendar and Newsletter
- Virta Diabetes Reversal Program, Support Groups
- Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
- Pre-Retirement Planning Events
- Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)
