Salesforce Developer

• Design, develop, test, and deploy Salesforce.com solutions to support business and citizen-facing applications.
• Support enhancements to a Salesforce-based ticketing system used by internal departments and external users.
• Work closely with the internal Salesforce Developer and business stakeholders to gather requirements and translate them into scalable technical solutions.
• Build and customize Salesforce functionality using Apex, Lightning Web Components, Visualforce, Flows, validation rules, custom objects, workflows, and related Salesforce tools.
• Assist with the rollout and support of a new citizen-service program that allows residents to submit assistance requests through a web-based portal.
• Develop and maintain functionality that supports request intake, ticket routing, case management, reporting, and workflow automation.
• Troubleshoot Salesforce issues, perform root cause analysis, and implement effective resolutions.
• Create and maintain documentation for configurations, customizations, workflows, and development work.
• Participate in testing, deployment, and post-launch support activities.
• Communicate clearly with technical and non-technical users across departments.

We are seeking a Salesforce.com Developer with 3+ years of hands-on Salesforce development experience to support and enhance a public-sector Salesforce environment. This is a 3-month contract opportunity with the potential for extension, offering a hybrid schedule with in-office work as needed. The Salesforce Developer will work closely with an internal full-time Salesforce Developer to support application development, system enhancements, integrations, and ticketing-related functionality. This role is ideal for someone who is a strong communicator, self-motivated, and comfortable working in a collaborative but fast-moving environment., * 3+ years of hands-on Salesforce.com development experience.

• Experience developing and customizing Salesforce applications using Apex, Lightning, Flows, custom objects, validation rules, and automation tools.
• Experience supporting Salesforce ticketing, case management, service request, or customer service-related applications.
• Strong understanding of Salesforce configuration, development best practices, and deployment processes.
• Ability to work independently and take ownership of assigned development tasks.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Comfortable working directly with internal technical teams and business users.
• Must be a U.S. Citizen or Green Card holder.

Preferred Qualifications

• Experience with Salesforce Service Cloud, Experience Cloud, or public-facing portals.
• Experience supporting government, municipality, utilities, code enforcement, or public-sector environments.
• Familiarity with citizen request systems, case intake workflows, or community assistance platforms.
• Salesforce Platform Developer I certification is a plus.
• Experience with integrations, APIs, reporting, dashboards, or data migration is a plus.