GTS IT Dev Ops Engineer

The Intermediate Platform Engineer supports the design, implementation, and operation of enterprise monitoring and observability platforms, with a focus on Application Performance Monitoring (APM), Real User Monitoring (RUM), synthetics, and database visibility using AppDynamics and complementary tooling. This role contributes to platform stability, performance, and scalability by implementing instrumentation, automations, and monitoring standards. The engineer will partner with application and infrastructure teams to translate requirements into effective monitoring solutions and assist in troubleshooting performance and reliability issues., * Implement and maintain AppDynamics APM instrumentation, including transaction tracing, baselining, and performance analysis.

• Configure and support Real User Monitoring (RUM), synthetic monitoring, and database monitoring for application visibility.
• Contribute to the design, implementation, and support of enterprise monitoring and observability solutions across cloud and on-premise environments.
• Assist with CI/CD pipelines for automated deployment and configuration of monitoring agents and instrumentation.
• Build and maintain dashboards, visualizations, and telemetry ingest pipelines for logs, metrics, and traces.
• Implement and support alerting and integrations with ITSM (ServiceNow) and Event Management (BigPanda) platforms.
• Participate in incident response and troubleshooting by analyzing APM, RUM, and database telemetry.
• Collaborate with application, infrastructure, and operations teams to gather requirements and deliver scalable monitoring solutions.
• Follow and help document monitoring standards, guidelines, and operational procedures.

Education: Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience.

Experience: 3-6+ years of experience in platform, monitoring, or observability engineering roles.

Technical Skills:

• Hands-on experience using AppDynamics APM for application instrumentation and performance analysis.
• Working knowledge of RUM, synthetic monitoring, and database monitoring concepts.
• Experience supporting observability platforms in enterprise or large scale environments.
• Experience configuring alerts and understanding alert noise reduction principles.
• Working knowledge of AWS services (Lambda, S3, CloudWatch, IAM).
• Experience with CI/CD tools (Jenkins, Azure Pipelines, or similar).
• Scripting or automation experience (PowerShell, APIs, or infrastructure automation tools).

Preferred Qualifications

• Exposure to Event Management platforms such as BigPanda.
• Experience supporting AppDynamics agent deployment and upgrades at scale.
• Awareness of security best practices in cloud and platform engineering.
• Progress toward or interest in cloud or observability certifications (AWS, Google Cloud Platform, M365).
• Experience working in distributed or globally aligned engineering teams.

The compensation for this position is set between $50.00 and $60.00 per hour. Compensation is determined by a number of factors including the applicant's skill set, experience, and specific location.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.