L2 IT Support Specialist

• Provide top-tier support for 100+ small to medium-sized business clients via email, phone, and on-site assistance
• Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches
• Resolve technical issues across a wide variety of environments, including on-premise systems, Azure cloud environments, Mac OS, and Google Workspace
• Manage and prioritize service tickets while setting clear expectations and delivering excellent customer service
• Accurately document client issues, resolutions, and recommendations to improve knowledge sharing and service efficiency
• Support end users across diverse business environments with both reactive troubleshooting and proactive problem-solving

• 3+ years of experience in a help desk or technical support role (MSP experience preferred)
• Hands-on experience with SMB environments and working within ticketing systems
• Strong working knowledge of TCP/IP, PC troubleshooting, network security, and hardware support
• Experience with Active Directory, Exchange, and Hyper-V is a strong plus
• Excellent communication skills, with the ability to assist both technical and non-technical users
• A self-motivated, team-oriented mindset with a passion for problem-solving
• A valid driver's license and reliable transportation for on-site client support

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering modern IT solutions to businesses throughout the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment where team members are encouraged to grow, learn, and build long-term careers in IT. If you're looking for a role where you can work across diverse technologies and client environments while being part of a tight-knit, forward-thinking team, we'd love to hear from you. This is an on-site role based in Richmond, VA. What We'll Provide: + Salary range of $55,000-$70,000, based on experience + Comprehensive benefits including health insurance, PTO, and retirement plan + Access to an on-site gym, sauna, and gaming room + Predictable schedule to help support work/life balance + Weekly team meetings and team get-togethers + A collaborative environment focused on career development and formal learning opportunities What You'll Do