DNP Technology Solutions Administrator

When you join the Federal Reserve-the nation's central bank-you'll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we're building a dynamic and diverse team for our future.

We are looking for a motivated operations person to join the Application Operations team and support their mission of promoting the stability, integrity and efficiency of production applications. Successful candidates will be team-oriented technical professionals with a passion for process improvement using innovative solutions. Additionally, experience and eagerness to work on infrastructure, operations, data and performance management. This position supports a development team in a fast paced, evolving cloud environment. Routine support activities include application monitoring, partnering with team members to implement automation, moderately complex maintenance tasks, deployment support, disaster recovery exercises execution, creation of procedural documentation, and on-call rotation assignments involving weekend support.

Key Activities

• Implements enhanced monitoring using monitoring tools and custom scripts.
• Actively identify and troubleshoot issues related to poor application performance, job failures, file receipt and application outages in production environments.
• Exercise sound judgment and critical thinking in scenarios navigating production issues.
• Partner with IT/Vendor teams to resolve incidents.
• Document daily activities and incidents.
• Performs Incident Management.

This position supports the night shift: 4:00pm - 1:00am (Sunday - Thursday) * May require on-call rotations covering 24 hours a day, seven days a week. * Training for this position will take place during the day shift, on-site, for 1-2 months.

• Associate's degree in information technology or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.
• Strong multi-tasking, customer service, and communication skills, including the ability to explain technical concepts to business partners.
• Good working knowledge of multiple hardware/software platforms and applications.
• Working knowledge of AWS Cloud architecture.
• Site Reliability Engineer experience is a plus.
• Demonstrates technical skill in at least one programming general purpose language (Java, C#, Python, Bash etc.) and domain specific language (HTML, SQL, proprietary vendor language, etc.),
• Experience supporting Paas and API gateway infrastructure, associated tools and familiarity with industry best practices.
• Performs work independently with limited supervision and direction.
• Proactively adopts process improvements and strives to reach team goals. Effectively multi-tasks. Exhibits intellectual curiosity and innovative habits.

NONCONFIDENTIAL // EXTERNAL

• Positively influences and promotes team effectiveness.