Technical Support Engineer

Fortinet
Utrecht, Netherlands
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Utrecht, Netherlands

Tech stack

Authentication Protocols
Border Gateway Protocol
Computer Programming
Multi-Factor Authentication
Internet Protocol Security (IP SEC)
Virtual Private Networks (VPN)
Lightweight Directory Access Protocols (LDAP)
Open Shortest Path First
Web Application Security
SQL Databases
TCP/IP
Layer 2 Tunneling Protocol
Dynamic Routing
Scripting (Bash/Python/Go/Ruby)
Transport Layer Security
Firewalls (Computer Science)
Information Technology
Fortinet

Job description

Provide technical support and assistance to Fortinet certified partners and customers

  • Run real-time troubleshooting sessions with partners/customers

  • Test and reproduce partner/customer issues in Laboratory

  • Working on escalations from Level 2 technical support team

  • Report Software/Hardware related issues to R&D department

Requirements

We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA., Fluent English and other CEE languages

  • 10+ years of experience in networking or security industry

  • In-depth knowledge of TCP/IP

  • Hands on experience with security devices Firewalls/IPS/Mail Security Gateways

  • Proficient spoken and written English

  • Positive, communicative and customer oriented attitude

  • Ability to work in multicultural team environment

  • Quick learner

  • In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP)

  • Strong Experience with VPNs (IPSec, SSL, L2TP, GRE)

  • Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)

  • Familiar with Web application security and vulnerabilities (experience with exploits is plus)

  • Having Fortinet certification (NSE4 Fortigate Adminsitrator)

  • Knowledge of scripting / programming / automation

Desirable

  • Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …)

  • Knowledge of database maintenance and SQL

Education:

  • Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience

  • Master Degree in Electrical Engineering or Computer Science preferred

#Ll-Hybrid

About the company

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .

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