Senior Associate, Network Operations (WMS...

We are looking for a Senior Associate, Network Operations (WMS Implementation) to join the WMS Implementation team and help scale our world-class Manhattan WMS solution across Wayfair's Fulfillment network. This role is highly executional and "on the floor" focused-you will translate network and product designs into configuration, testing, and day-to-day operational workflows that enable a smooth transition from legacy tools to Manhattan WMS.

Successful candidates are analytical and action-oriented, comfortable splitting time between data work and time on site, and eager to work cross-functionally with Operations and Technology to land new capabilities that improve inventory accuracy, service, and productivity.

What You'll Do

• Deliver WMS implementations at Fulfillment Centers

• Support end-to-end implementation of Manhattan WMS at existing and new Fulfillment Centers, including design support, configuration, testing, training, rollout, and post-go-live stabilization .

• Execute configuration and validation for core warehouse flows (receiving, putaway, replenishment, picking, packing, shipping, inventory control, returns) under the guidance of the Manager, Network Operations and Product/Tech partners.

• Translate business requirements into WMS configuration

• Translate operational requirements into detailed configuration inputs (e.g., location logic, putaway/picking strategies, wave rules, work queue design).

• Run and document test scripts, log defects, and partner with Technology and site Operations to iterate until workflows are production-ready.

• Enable site readiness and on-the-floor execution

• Map current-state processes with site leaders and process engineers; help define future-state workflows enabled by Manhattan WMS.

• Provide on-the-floor support during cutovers, ramp, and stabilization, troubleshooting issues in real time (e.g., inventory discrepancies, RF flows, tasking logic, exception handling).

• Create and maintain SOPs, job aids, and quick reference guides that make new workflows intuitive for supervisors and frontline associates.

• Manage implementation tools and communication

• Maintain implementation trackers, runbooks, and post-go-live issue logs; ensure owners and due dates are clear and progress is visible.

• Communicate status, risks, and dependencies to Network Operations, Site Operations, and Technology partners in a clear, structured way.

• Measure performance and drive continuous improvement

• Monitor key performance indicators during and after rollout (e.g., inventory accuracy, dock-to-stock, UPH, order cycle time) to identify risks and opportunities.

• Analyze WMS and adjacent system data to identify root causes of issues and recommend pragmatic, scalable fixes.

• Capture lessons learned from each site and contribute to reusable playbooks and tools for future implementations.

• 2+ years of professional experience in supply chain, fulfillment, logistics, or operations ; experience in a high-volume warehouse or distribution environment strongly preferred.

• Bachelor's degree in Supply Chain, Operations, Engineering, Business, Analytics, or a related field preferred (or equivalent practical experience).

• Exposure to WMS platforms (Manhattan, Blue Yonder, HighJump, or similar); hands-on Manhattan WMS experience is a plus but not required.

• Demonstrated ability to work cross-functionally with Analytics, Network Operations, Fulfillment Operations, and Technology to define and roll out new capabilities.

• Strong analytical skills and comfort working with data to diagnose problems, measure impact, and communicate insights.

• High attention to detail and proven ability to manage multiple, competing priorities in a fast-paced, changing environment.

• Excellent written and verbal communication skills; able to translate complex operational and technical topics into clear, concise updates for diverse stakeholders.

• Willingness and ability to travel 50-75% to Fulfillment Centers for design validation, testing, rollout, and stabilization support, with periods of time closer to 100% to support launch and hypercare post launch

Assistance for Individuals with Disabilities

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.