Associate IT Support Specialist

• Meets the standard service level agreement (SLA) for incidents and requests.

• Leads projects and special initiatives within allotted timeframes.

• Follows and maintains AIT standard operating procedures for field operations.

• Performs preventive maintenance on authorized company devices.

• Works with enterprise AIT technical and business support teams as required.

• Installs consumer-based hardware and software on devices and operating systems.

• Provides detailed descriptions within internal service ticket system.

• Follows AIT standards for devices and software.

• Performs other duties as assigned.

• Basic working knowledge of various Internet Browsers. [Required]

• Familiarity with Microsoft Office suite. [Required]

• Familiarity with current Microsoft and Mac operating systems. [Required]

• Basic familiarity with device imaging processes. [Required]

• Basic knowledge of mobile devices hardware. [Required]

• Familiarity with projects and time tracking. [Required]

• Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision. [Required]

• Basic knowledge of workstation management software. [Required]

• Familiarity with common peripherals and accessories. [Required]

• Basic working knowledge of best IT security practices. [Required]

• Basic understanding of IT network hardware, software, and general concepts. [Required]

• Experience working in a Healthcare environment. [Preferred]

• Experience working in a consumer centric environment. [Preferred]

Education:

• High School Grad or Equiv [Required]

• Associate [Preferred]

Field of Study:

• in computer technology

Work Experience:

• 1+ experience in the desktop environment. [Required], Must have ONE of the following valid IT related certifications:

• CompTIA A* CompTIA Network* CompTIA Security* Cisco CCNA

• ISC2 CC

• AWS Certified Cloud Practitioner

• Microsoft 365 Certified: Endpoint Administrator Associate

• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.