Intermediate IT Support Specialist
Role details
Job location
Tech stack
Job description
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Installs consumer-based hardware and software on devices and operating systems.
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Provides detailed descriptions within internal service ticket system.
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Follows AIT standards for devices and software.
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Performs preventive maintenance on authorized company devices.
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Leads small to mid-size projects and special initiatives within allotted timeframe.
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Follows and maintains AIT standard operating procedures for field operations.
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Supports audio-video technology with minimal assistance.
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Creates and references centralized AIT Field Operations knowledge bases.
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Performs proficient level repairs for company devices.
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Works with designated information technology vendors for support.
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Provides image builds and/or modifications to Senior or ITSS leadership for validation.
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Provides training and support to relevant staff.
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Recognizes critical roadblocks and escalates to leadership for resolution.
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Contributes to maintaining accurate IT inventory using appropriate tracking management software.
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Performs other duties as assigned.
Requirements
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Knowledge and experience with various Internet Browsers. [Required]
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Proficient with Microsoft Office suite. [Required]
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Proficient with current Microsoft and Mac operating systems. [Required]
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Proficient at device imaging process. [Required]
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Advanced knowledge of mobile devices hardware. [Required]
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Skilled with projects and time tracking processes. [Required]
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Demonstrates advanced technical troubleshooting and problem-solving skills. [Required]
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Knowledgeable of workstation management software. [Required]
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Experienced with common peripherals and accessories. [Required]
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In-depth knowledge of IT security best practices. [Required]
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Experienced knowledge of IT network hardware, software, and concepts[Required]
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Experience working in a highly matrixed, healthcare environment [Preferred]
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Proficient customer service skills. [Preferred]
Education:
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Associate [Preferred]
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High School Grad or Equiv [Required]
Field of Study:
- in computer or technology related industry.
Work Experience:
- 2+ technical experience in a highly complex, dynamic environment [Required]
Additional Information:
- Candidate must hold at least two of the allowable certifications.
Licenses and Certifications:
Must have TWO of the following valid IT related certifications:
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CompTIA A* CompTIA Network* CompTIA Security* Cisco CCNA
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ISC2 CC
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AWS Certified Cloud Practitioner
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Microsoft 365 Certified: Endpoint Administrator Associate
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Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)
