Intermediate IT Support Specialist

• Installs consumer-based hardware and software on devices and operating systems.
• Provides detailed descriptions within internal service ticket system.
• Follows AIT standards for devices and software.
• Performs preventive maintenance on authorized company devices.
• Leads small to mid-size projects and special initiatives within allotted timeframe.
• Follows and maintains AIT standard operating procedures for field operations.
• Supports audio-video technology with minimal assistance.
• Creates and references centralized AIT Field Operations knowledge bases.
• Performs proficient level repairs for company devices.
• Works with designated information technology vendors for support.
• Provides image builds and/or modifications to Senior or ITSS leadership for validation.
• Provides training and support to relevant staff.
• Recognizes critical roadblocks and escalates to leadership for resolution.
• Contributes to maintaining accurate IT inventory using appropriate tracking management software.
• Performs other duties as assigned.

• Knowledge and experience with various Internet Browsers. [Required]
• Proficient with Microsoft Office suite. [Required]
• Proficient with current Microsoft and Mac operating systems. [Required]
• Proficient at device imaging process. [Required]
• Advanced knowledge of mobile devices hardware. [Required]
• Skilled with projects and time tracking processes. [Required]
• Demonstrates advanced technical troubleshooting and problem-solving skills. [Required]
• Knowledgeable of workstation management software. [Required]
• Experienced with common peripherals and accessories. [Required]
• In-depth knowledge of IT security best practices. [Required]
• Experienced knowledge of IT network hardware, software, and concepts[Required]
• Experience working in a highly matrixed, healthcare environment [Preferred]
• Proficient customer service skills. [Preferred]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• in computer or technology related industry.

Work Experience:

• 2+ technical experience in a highly complex, dynamic environment [Required]

Additional Information:

• Candidate must hold at least two of the allowable certifications.

Licenses and Certifications:

Must have TWO of the following valid IT related certifications:

• CompTIA A- CompTIA Network- CompTIA Security- Cisco CCNA
• ISC2 CC
• AWS Certified Cloud Practitioner
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.