Help Desk Representative

The Helpdesk Technician provides first-level technical support to end users, ensuring timely and effective resolution of hardware, software, and network issues. This role is also responsible for the configuration, security setup, and user training related to Microsoft OneDrive and SharePoint, supporting the organizations efforts to maintain a secure and efficient cloud collaboration environment., * Provide daily technical support to staff for desktop systems, applications, and network connectivity.

• Troubleshoot and resolve issues with Windows PCs, printers, mobile devices, and software applications.
• Set up and configure new hardware, operating systems, and standard applications.
• Administer and support Microsoft OneDrive and SharePoint environments, including user provisioning, permission management, and security configuration.
• Develop and deliver training and documentation to end users on secure and effective use of OneDrive and SharePoint.
• Maintain accurate records of issues, solutions, and asset inventory within the helpdesk ticketing system.
• Prepare reports by collecting, analyzing, and summarizing information and trends from helpdesk software. Review these reports to identify recurring patterns of issues related to equipment, systems, or users. Provide management with regular reports detailing the number of work orders processed, their locations, and the types of problems resolved.
• Participate in projects to improve IT processes, enhance system performance, and increase end-user satisfaction

High School Diploma or equivalent Four years of experience, or a combination of education and experience, in computer support Strong proficiency in the Microsoft suite of products. Service Desk and technical support Bilingual is a plus but not required

Pay Details: $21.00 to $23.00 per hour

Search managed by: Morgan Ross

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

LHH Recruitment is partnered with a growing company in Chandler, AZ that is looking for a Help Desk Technician to join their team. This is a onsite Monday through Friday 8am to 5pm Contract with potential for hire. Pay range is $21-$23 depending on experience + education.