Remote Tier 2 SAP Support Consultant

Insight Global
Indianapolis, United States of America
6 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Indianapolis, United States of America

Tech stack

ABAP
Software Debugging
Monitoring of Systems
IDoc
Log Analysis
SAP ERP
SAP Applications
SAP Materials Management
SAP Project System
SAP Sales and Distribution
SAP Solution Manager
SAP Integration Solutions
Break Fix
ServiceNow

Job description

Insight Global is seeking a Tier 2 SAP Support Analyst for a leading agriculture and life sciences client. This role supports SAP MM and PP modules, serving as the escalation point for complex incidents and integration issues. The ideal candidate brings strong functional SAP expertise, hands-on troubleshooting skills, and the ability to partner with developers, Basis teams, and business stakeholders to maintain stable, high-performing SAP systems.

  • Own and resolve complex SAP Tier 2 incidents

  • Perform deep-dive functional and technical troubleshooting

  • Analyze dumps, logs, and apply SAP Notes

  • Support MM/PP processes and cross-module integrations

  • Escalate to developers or Basis as needed

  • Monitor system performance and configuration changes

Requirements

SAP Tier 2 Support experience (3-5+ years)

  • SAP MM and PP module support

  • Advanced SAP troubleshooting & root cause analysis

  • Incident & escalation management (Tier 1 ? Tier 2)

  • SAP integrations (SD-MM-FI, third-party systems)

  • SAP Notes, dump/log analysis

  • ServiceNow or SAP Solution Manager

  • Strong stakeholder communication - ABAP debugging

  • SAP Basis collaboration

  • IDocs & RFC interface support

  • Functional Specifications authoring

  • Technical Review Board / TCB exposure

  • Manufacturing or life sciences environment

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