Senior Engineer - Cloud & Infra Management

Provide L1L2 deskside support for end users across hardware software and network issues Troubleshoot and resolve incidents within SLA timelines using ITSM tools Perform installation configuration and maintenance of desktops laptops and applications Support onboardingoffboarding activities user setup asset allocation access provisioning Manage device imaging reimaging and patch updates Troubleshoot connectivity issues LANWiFiVPN Maintain IT asset inventory and ensure compliance with organizational policies Provide onsite and remote support for users including VIP support if required Collaborate with crossfunctional teams network security cloud teams Ensure adherence to ITIL processes and documentation standards 3 Qualifying Questions 1Do you have handson experience in EUC support and Windows troubleshooting in an enterprise environment 2Have you worked on ServiceNow or any ITSM tool for incident and request management 3Do you have experience with Active Directory and user access management

Experience in Years 3 to 5 Years Location Edison New Jersey Interview Panel Calendar in Place Y Must Have Skills Strong handson experience in Windows 1011 OS and MAC support and troubleshooting Good understanding of End User Computing EUC environment Expertise in handling hardware issues desktops laptops printers peripherals Working knowledge of networking fundamentals TCPIP DNS DHCP VPN Experience with ITSM tools ServiceNow preferred Proficiency in Active Directory user management access control group policies Experience in MS Office Office 365 support Outlook Teams OneDrive Knowledge of OS imaging device configuration and patch management Technical Support Responding to user requests diagnosing issues with computers printers and peripheral devices and providing quick resolutions to minimize downtime Hardware and Software Management Installing configuring and updating operating systems applications and hardware components eg RAM hard drives Secondary Nice to Have Skills NOT MANDATORY Exposure to Microsoft Intune Autopilot Azure AD Experience with SCCM MECM for device management Basic knowledge of virtualization tools VMware Citrix Familiarity with ITIL processes Incident Problem Change Management Basic PowerShell scripting knowledge Experience supporting global users or enterprise environments Soft Skills Excellent communication and stakeholder management skills Strong analytical and troubleshooting abilities Customercentric mindset with high ownership Ability to work in shifts and handle highpriority incidents Good documentation and reporting skills

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the, © 2026 Careerjet All rights reserved