Helpdesk Specialist

Provide desktop support for technical issues in a Windows-based Call Center environment as well as off-site locations throughout the District of Columbia providing solutions in Windows and OSX (Apple) operating systems

• Log and route service requests and incidents in an incident management system (ServiceNow ITSM)

Completed Bachelor's degree

• Must have either an MCP (Microsoft) or CompTIA A+ Certification
• 2+ years' experience performing client-facing network support in Windows, OSX systems
• Must have reliable vehicle and active driver's license to travel within Washington, DC (no gas or parking fee reimbursements in this role)

The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women's Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies. The Midtown Group is a multi-award-winning "Best Places To Work" staffing firm in Washington, DC (per Inc. Magazine)!!