Enterprise Applications Manager

We are seeking a highly analytical and process-driven Enterprise Applications Manager to lead the optimization, integration, and continuous improvement of our Microsoft Dynamics 365 Business Central environment and related business systems. This role serves as the functional lead for ERP and CRM systems supporting manufacturing, customer service, finance, and business intelligence. The Enterprise Applications Manager will work cross-functionally with various departments to ensure system alignment with operational workflows, financial reporting, and strategic business objectives. Additionally, this position will play a critical leadership role in advancing our artificial intelligence initiatives, supporting data-driven decision-making, and improving operational efficiency through automation, reporting, and system innovation., * Serve as the functional owner and subject matter expert for Microsoft Dynamics 365 Business Central and Microsoft Dynamics Customer Experience, ensuring optimal configuration and utilization.

• Lead continuous improvement of CRM and ERP workflows related to customer service, manufacturing, finance, inventory, and production planning.
• Manage ERP configuration changes, enhancements, independent software vendors, and system upgrades in coordination with internal stakeholders and external partners.
• Reduce manual processes, spreadsheet reliance, and system inefficiencies through automation and system optimization.
• Ensure system integrity, data accuracy, and alignment with operational and financial processes.
• Collaborate to improve MRP/MPS performance and demand planning process.
• Optimize production order workflows and shop floor data visibility.
• Support inventory processes and tracking to ensure accuracy.
• Improve operational efficiency through process standardization and ERP-driven workflows.
• Partner with production leadership to align ERP systems with manufacturing operations and continuous improvement initiatives.
• Ensure ERP alignment with financial reporting requirements, including GAAP compliance and internal controls.
• Support product costing accuracy, margin analysis, and profitability reporting by product line, job, and customer.
• Strengthen financial visibility through improved reporting, system alignment, and data integrity.
• Collaborate closely with Finance leadership to support strategic financial decision-making.
• Oversee reporting frameworks and business intelligence tools, including Power BI.
• Maintain and oversee the development of operational dashboards and executive-level reporting tools.
• Provide actionable insights to leadership through data analysis and reporting.
• Lead AI initiatives, identifying opportunities to leverage AI for operational efficiency, automation, reporting, and decision support.
• Evaluate, recommend, and implement AI-enabled tools and solutions that align with business strategy.
• Partner with leadership to develop and execute a roadmap for AI integration across business systems and workflows.
• Lead cross-functional system and process improvement initiatives across departments.
• Apply structured project management methodologies to ERP implementations, changes, upgrades, and enhancements.
• Document system processes, workflows, and standard operating procedures.
• Identify process inefficiencies and implement scalable, sustainable solutions.

• Bachelor's degree in Information Systems, Business Administration, Finance, Engineering, or related field; equivalent experience may be considered.
• Minimum 5-10 years of ERP functional experience.
• Minimum 3 years of hands-on experience with Microsoft Dynamics 365 Business Central or related systems.
• Experience working with Microsoft Dynamics Customer Experience, or related enterprise systems.
• Strong experience in discrete manufacturing environments, preferably made-to-order manufacturing.
• Demonstrated financial acumen, including understanding of costing, margin analysis, and GAAP principles.
• Hands-on experience with Power BI for business intelligence and analytics.
• Strong process orientation with proven experience leading process improvement initiatives.
• Demonstrated project management capabilities and experience managing cross-functional system projects.
• Experience with AI tools, automation technologies, or data analytics platforms, with direct system integrations preferred.

Additional Skills & Qualifications

• Experience supporting manufacturing operations and production planning systems.
• Experience leading system implementations, upgrades, or digital transformation initiatives.
• Experience supporting financial system alignment and reporting.

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through: * Hiring diverse talent * Maintaining an inclusive environment through persistent self-reflection * Building a culture of care, engagement, and recognition with clear outcomes * Ensuring growth opportunities for our people Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC-with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com. Compensation:$120,000 - $175,000 / yr