Tier 1 Application Support

Under the direction of the Storage Support Manager, Tier 1 Application Support are responsible for providing support, via phone queues and live chats to U-Haul Affiliates and end users of the computer-based systems which comprise the WebSelfStorage Application. The ideal candidate must be extremely customer-focused, technically savvy, analytical, and data-oriented, composed under pressure, and able to creatively problem-solve issues while maintaining positive communication at all times., + Provide support to U-Haul affiliates and end users regarding questions and/or problems concerning the WebSelfStorage application., + Responsible for various special duties as assigned as well as basic functions of telephone and chat support.

• Responsible for troubleshooting and resolution with full documentation and escalation as applicable.

Are you looking for a role that challenges you to provide customer service and technical product support to consumers in a team-oriented environment? We know that in order to provide delightful support it requires providing efficient listening, key-questions, and a personalized conversation. If you consider yourself to be computer/technology driven, and possess strong customer service skills then this is the role for you., + At least 1 to 2 years of technical support or call center experience related to area of assignment; OR any satisfactory equivalent combination of education, training, and/or experience relevant to the position preferred.

• Experience in customer service and have a positive attitude toward helping business affiliates.

• Ability to multi-task.

• Excellent verbal and written communication skills.

• Appropriate professionalism and demeanor, including phone and chat etiquette.

• Ability to type quickly and articulate information clearly.

• Typing speed minimum of 30 wpm.

• Ability to follow instructions.

• Basic understanding of computer software and an ability to troubleshoot problems.

• Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgment to accomplish results.

• Flexibility to work multiple shifts including weekends and rotating holidays. (Closed Christmas day)

Hours of Operation:

• Monday - Friday (6:00AM - 5:00PM)

• Saturday (7:00AM - 3:00PM)

• Sunday (6:00AM - 1:00PM)

• Candidates must be flexible with their availability to work within these hours.

U-Haul Offers:

• Paid on-the-job training

• Full Medical coverage

• Prescription plans

• Dental & Vision Plans

• New indoor fitness gym

• Gym Reimbursement Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.