Tier 1 Help Desk

At The Blackhawk Group, technology is mission-critical to everything we do - from aircraft maintenance and upgrades to sales operations across our nationwide Performance Centers. We're looking for a Tier 1 Help Desk Support Specialist who thrives on solving problems, helping people, and keeping systems running smoothly so our teams can stay focused on delivering world-class aviation service.

This is your opportunity to be the first line of support for a growing aviation organization where responsiveness, ownership, and teamwork matter.

What You'll Do

You'll be the front line of IT support across the company - resolving issues, guiding users, and ensuring employees have reliable access to the tools they need to perform.

• Provide front-line support Serve as the first point of contact for technical issues via phone, email, chat, and ticketing systems. Troubleshoot hardware, software, and connectivity problems across Windows and macOS environments while delivering a professional customer experience.
• Resolve issues quickly and efficiently Log, track, and prioritize support tickets, resolving Tier 1 issues and escalating complex problems to advanced support teams with thorough documentation.
• Support employee access and onboarding Assist with account provisioning and deprovisioning, password resets, and MFA troubleshooting while following company security protocols.
• Support business productivity tools Provide assistance with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint, along with printers, scanners, and mobile devices.
• Improve processes and documentation Create knowledge base documentation and help enhance workflows to improve the efficiency and reliability of IT services across the organization.
• Partner across the company Work closely with employees at all levels to ensure smooth technology operations and minimize downtime that impacts productivity.

• Associate's degree in Information Technology or related field preferred (or equivalent experience)
• 1+ year of Help Desk, IT Support, or technical customer service experience preferred
• Familiarity with Active Directory / Entra ID and remote support tools
• Basic troubleshooting of operating systems, hardware, and software
• Strong customer service and communication skills
• Ability to prioritize work in a fast-paced environment

Who You Are

You enjoy helping people and solving problems. You stay calm under pressure, communicate clearly, and take ownership of issues from start to finish. You value teamwork and continuous improvement and live our core values

Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Disability insurance, Paid holidays, In addition to competitive compensation, The Blackhawk Group offers:

• Healthcare, Vision, and Dental insurance
• Life and Disability insurance
• 401(k) with Company match
• Paid Time Off and company-paid holidays

At The Blackhawk Group, you'll support a fast-growing aviation company where your work directly impacts daily operations. You'll gain exposure to multiple departments, expand your technical skills, and help build scalable systems that support growth across locations nationwide. About The Blackhawk Group (Why You'll Love It Here!) At The Blackhawk Group, you'll join a team that's transforming the way general aviation operates - with a shared belief that progress is built on speed, precision, and purpose. You'll have direct exposure to senior leadership, influence company-wide initiatives, and play a hands-on role in shaping how we grow. The Blackhawk Group stands at the forefront of innovation, modernization, and collaboration within the light turbine aircraft market. By uniting the collective strengths of its multiple business units and locations across the U.S., the company is redefining the standards of the light turbine market. Driven by deep expertise and a dedication to exceptional customer experiences, The Blackhawk Group provides unparalleled and proprietary solutions that address the unique needs of aircraft operators throughout every aspect of aircraft ownership. The mission is to be the premier service provider for light turbine-powered aircraft, delivering exceptional customer experiences with unique, data-driven solutions through an empowered and engaged team. Established in December 2021, The Blackhawk Group has quickly become a premier provider of sales, services, and upgrades for the light turbine market with locations in Broomfield CO, Camarillo CA, Columbia MO, Glendale AZ, and Waco TX. The platform includes market leaders such as Blackhawk Aerospace, known for engine, aircraft, and avionics upgrades for turbine-powered aircraft; AVEX Aviation, a leading provider of sales and maintenance for the Daher TBM; and Finnoff Aviation, recognized for engine, propeller, and other upgrades for the Pilatus PC-12. The company's commitment to performance improvement and unparalleled service is evident through its exclusive engine and STC upgrades, which enhance aircraft capabilities to unrivaled levels. By maintaining a singular focus on maximizing aircraft performance and value, The Blackhawk Group ensures its solutions meet industry desires for greater performance and utility while minimizing downtime. The Blackhawk Group is an Equal Opportunity Employer.