IT Field Technician in Naples

We are seeking a reliable and hands-on IT Field Technician to provide onsite technical support for end users and office environments. This role will focus on troubleshooting hardware and software issues, supporting network connectivity, and ensuring smooth day-to-day IT operations across multiple locations., * Provide onsite technical support for desktops, laptops, mobile devices, printers, and other IT equipment.

• Troubleshoot and resolve hardware, software, and connectivity issues for end users.
• Install, configure, and maintain workstations, peripherals, and office technology.
• Support network connectivity issues, including Wi-Fi, VPN access, and local network troubleshooting.
• Perform equipment deployments, upgrades, and replacements.
• Assist with IT asset management, including tracking and inventory of hardware.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Support user onboarding and offboarding, including system setup and access configuration.
• Document technical issues, resolutions, and procedures., + Networking

• Troubleshooting
• IT Operations
• Office 365
• Information Technology
• Connectivity
• IT Asset Management
• Computer Repair
• Business Applications
• Operating Systems

• 2-5 years of IT support or field technician experience.
• Strong experience troubleshooting Windows operating systems and common business applications.
• Experience supporting hardware installations and peripheral devices.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience working with ticketing systems or IT service management platforms.
• Strong communication and customer service skills., * Experience supporting enterprise environments.
• Familiarity with Microsoft 365 / Office 365 environments.
• Experience with device imaging and deployments.
• Basic knowledge of Active Directory or management tools.

Nice to Have

• CompTIA A+ or similar technical certifications.
• Experience supporting multiple office locations or remote users.

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