Desktop Support Technician

• The PC Network Technician role is to ensure a high level of support for clients and visitors. This individual will coordinate and provide support activities, including install and upgrades, remote and hands-on support for clients.
• He/She will work closely with the Service Desk, the Support Lead(s) and on-site peers to ensure support is provided in a timely and very professional manner.
• The PC Network Technician will work closely with assistants and VIP Support Team to co-ordinates and ensure service and support is aligned with calendars of senior management and VIPs where relevant.
• Using ITSM tools, this person will ensure tickets are monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed.
• This person will be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps where appropriate.

• Experience working with PC hardware devices, Lenovo preferred
• Ability to troubleshoot hardware including imaging, reimaging, upgrading and system changes
• Experience working with a ticketing system (SNOW preferred)
• Experience in Microsoft and Windows
• Strong hands on work with ITSM tools and servicedesk knowledge

Pluses:

• Experience with telecom systems
• Lenovo PC experience

This is a full time onsite position required Monday-Friday from 8-5 with once a month on call.