Senior IT Support Specialist

Provide end-user IT support, including service desk and incident resolution

• Manage and resolve Jira tickets and maintain asset records within Jira
• Oversee laptop tracking, inventory management, and cleanup activities
• Deliver AV (Audio/Visual) support for in-office staff, particularly in Waltham
• Assist during key company events (e.g., town halls) with IT and AV support
• Administer and troubleshoot Windows 11 end-user devices and laptops
• Support Microsoft Office 365 applications and services
• Manage users and groups in Active Directory
• Apply networking fundamentals to resolve connectivity issues
• Utilize Unified Communications tools for collaboration and support
• Follow IT Service Management (ITSM) processes and use related tools
• Ensure accurate inventory management using CMDB or similar systems
• Communicate effectively with users and team members, both written and verbally
• Demonstrate a customer-focused, dependable, and proactive approach
• Work on-site at least 3 days per week in Waltham, MA

3-5 years in IT Support or Service Desk roles

• Strong technical and troubleshooting skills for end-user devices
• Experience with ITSM, inventory, and ticketing systems (e.g., Jira)
• No visa restrictions; background check and drug screen not required

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