Oracle Application Manager

Production & Operational Support

• Lead daily production support for Oracle R12 Financials (General Ledger, Accounts Receivable, SLA, Web ADI, and OBIEE).
• Serve as primary escalation point for complex functional and technical issues.
• Oversee ticket intake, prioritization, tracking, and resolution to ensure timely delivery and high service quality.
• Partner directly with Accounting and Finance leadership to prioritize enhancements and manage expectations.
• Ensure structured documentation of configurations, support processes, and system changes.

Team Leadership & Resource Management

• Manage and coordinate onshore and offshore Oracle support resources.
• Allocate workload and ensure accountability for ticket resolution and enhancement delivery.
• Establish structured processes for support governance, release coordination, and change management.
• Provide mentorship and technical oversight to elevate team capability.
• Ensure cross-training and appropriate backup coverage across the team.

Hands-On Configuration & Functional Ownership

• Perform direct hands-on configuration and maintenance of Oracle R12 General Ledger and Accounts Receivable.
• Direct hands-on configuration and support:
• Multi-currency ledger structures
• Global consolidation and reporting currency
• Accounting Flexfields and value sets
• Cross-validation and security rules
• Subledger Accounting (SLA) and custom SLAM setups
• Tax regime and tax rules
• Web ADI templates
• Support period close processes, mass allocations, revaluations, journal processing, and multi-entity accounting.
• Provide forms personalization support and manage concurrent programs, menus, security, and alerts.
• Support financial data integrations to downstream systems.
• Perform impact analysis, testing coordination, and deployment of configuration changes.

This role is a hands-on Oracle Financials production support leadership position. The position requires a combination of functional (70%) and technical (30%) expertise, along with a strong understanding of accounting principles and operational finance processes.

The individual will lead and manage onshore and offshore Oracle support resources while remaining deeply hands-on with configurations, troubleshooting, and solution design.

This position requires direct ownership of day-to-day production support, business requirements translation, configuration changes, and operational governance. Candidates must have significant experience supporting Oracle Financials within an internal corporate environment., * Direct, hands-on configuration ownership of Oracle R12 General Ledger, Accounts Receivable, SLA, Tax, and Web ADI modules in a production environment

• Strong organizational and task management discipline, including structured tracking of tickets, enhancements, and team deliverables.
• Demonstrated ability to manage distributed teams (onshore/offshore model preferred).
• Functional proficiency, sound technical knowledge and excellent understanding of best practice business processes and system design.
• Technical and functional support, business systems analysis, solution design, and deployment of Oracle ERP applications.
• Use of SQL Tools to analyze information requested by business users, support custom interfaces and perform data migration
• Core competencies with Business Requirements Gathering and Definition, Gap Analysis, Mapping, Systems and Environment Set-up, Testing, End-user Training, Post Production Support.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executive, managers, and subject matter experts.

Education:

• Bachelor's degree in Finance, Accounting, or Computer Science preferred
• Preferred Oracle certified in R12 General Ledger and Accounts Receivable modules

Experience:

• 5+ years Oracle R12 Full life-cycle conversion, implementation and post-production support
• 3+ years Demonstrated experience balancing operational support leadership and hands-on configuration work
• Strong knowledge of PL/SQL and developer tools
• Strong knowledge in Microsoft Windows environment, including ability to use Microsoft Office desktop tools (Outlook, Excel, and Word).

Other Skills:

• Design and development of OBIEE 12c Repository (RPD), Analysis Reports, and Dashboards
• Fusion / Cloud Financials experience a plus