IT Support Specialist

Onsite Tier 1 Helpdesk role supporting end-users across multiple locations. Responsible for troubleshooting, resolving, and escalating IT issues; equipping hardware/software; and training users on IT resources., * Provide customer-focused technical support via ticketing system, phone, email, and in person

• Log, track, resolve, and escalate helpdesk tickets as needed
• Install, maintain, and support IT software (e.g., Office 365, Windows, etc.)
• Inspect, repair, and manage IT hardware; maintain inventory
• Set up Audio/Visual equipment for meetings
• Train users on systems, onboarding, and self-service tools
• Maintain documentation and knowledge base
• Meet with Tier 2 teams and vendors; support process improvements and security initiatives

• Minimum 1-2 years IT support experience
• Strong troubleshooting, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Windows, Office 365, remote access tools, and user account management
• Self-motivated, team-oriented, and detail-focused, Do you enjoy making things using your hands? Have hobbies that involve color matching or spraying paint finishing? Like finding ways to be creative in different areas? Becoming a S…

• 2 months ago

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