Desktop Support Engineer

We are seeking a dedicated and technically skilled Desktop Support Technician to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the smooth operation of desktop systems and related hardware and software for our Healthcare client .This role offers an excellent opportunity to develop your IT career within a dynamic organisation, supporting a wide range of technology needs across the company., * Respond promptly to user requests for technical assistance via phone, email, or in person.

• Troubleshoot and resolve hardware, software, and network issues on desktop computers, laptops, and peripherals.
• Install, configure, and upgrade desktop hardware and software applications in accordance with organisational standards.
• Maintain accurate records of support requests, actions taken, and resolutions provided using ticketing systems.
• Assist with setting up new workstations and ensuring all equipment is functioning correctly before deployment.
• Perform routine maintenance tasks such as system updates, virus scans, and backups to ensure optimal performance.
• Collaborate with other IT team members to identify recurring issues and implement solutions to improve overall system stability.
• Provide training or guidance to end-users on basic software applications or security best practices.

• Proven experience in desktop support or a similar technical support role.
• Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
• Familiarity with network concepts such as TCP/IP, Wi-Fi troubleshooting, and VPNs.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Good organisational skills with the ability to manage multiple support requests simultaneously.
• Strong communication skills, capable of explaining technical information clearly to non-technical users.
• Nice-to-have skills include experience with Entra, Intune, Active Directory, remote support tools, or Mac OS support. This role is ideal for someone eager to utilise their technical expertise in a supportive environment while contributing to organisational efficiency through effective IT support.