IT Support Technician (1st/2nd Line)

As an IT Support Technician, you'll work across our Redhouse and Quest Park sites, delivering hands-on and remote support in a fast-paced environment. This IT Support Technician role is ideal for someone who enjoys variety, problem-solving, and being the first point of contact for IT support.

What you'll be doing:

• Providing 1st and 2nd line support both desk-side and remotely.
• Managing and prioritising a high volume of IT support requests.
• Troubleshooting hardware, software, and network issues.
• Supporting user accounts (Active Directory, Microsoft 365).
• Maintaining IT equipment including laptops, desktops, and peripherals.
• Logging and managing tickets through the IT system.
• Escalating complex issues to the Network Engineering team when needed.

We're looking for a confident and proactive IT Support Technician who can thrive in a busy, hands-on role.

You'll need:

• Experience in a 1st/2nd line IT support role.
• Strong troubleshooting skills across Windows environments.
• Ability to manage multiple tasks and prioritise effectively.
• Excellent communication and customer service skills.
• Confidence working independently as an on-site IT Support Technician.
• A full UK driving licence and access to a vehicle.

It would be great if you also have:

• Basic networking knowledge (LAN/WAN, Wi-Fi, DHCP, DNS).
• Experience with ticketing systems and ITIL processes.
• Knowledge of Intune or device deployment tools.

• Health Cash Plan with Westfield Health.
• Company pension scheme.
• Enhanced maternity and paternity pay.
• Annual leave loyalty days scheme.
• Cycle to Work scheme.
• Retail discount scheme.
• Death in Service benefit., Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Application question(s):

• Please briefly outline your previous experience working in a 1st/2nd line IT support role within a fast-paced or high-volume environment

Licence/Certification:

• Driving Licence (required)

At Mawdsleys, we're a leading pharmaceutical service provider supporting the healthcare sector across the UK and internationally. Our operations rely on robust, reliable IT systems - and that's where you come in.