IT Support Engineer (2nd/3rd Line)

• Provide technical support across customer networks, servers, email systems, databases, and security environments
• Handle IT support queries both on-site and remotely
• Log and manage incidents through a helpdesk system, ensuring timely resolution
• Work on support tickets through to completion, maintaining high service standards
• Assist with the delivery of new customer projects and system implementations
• Communicate effectively with end users, providing clear updates and managing expectations
• Prioritise workload to meet SLAs and business needs

Technical Environment

• Windows Server (2012/2016/2019)
• Microsoft 365 / Office 365
• Hyper-V and VMware

• Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role
• Strong knowledge of Windows Server environments and virtualisation technologies
• Experience supporting Microsoft 365 environments
• Ability to troubleshoot complex technical issues independently
• Excellent communication and customer service skills
• Experience within a managed services or outsourced IT environment is highly desirable

• Competitive salary package
• Additional annual leave
• Company events
• Company pension scheme
• On-site parking
• Sick pay

If you are a motivated IT professional looking to take the next step in your career within a dynamic and supportive environment, we would love to hear from you.

Interaction Recruitment is pleased to be working with a well-established and growing IT consultancy to recruit an experienced IT Support Engineer. This is an exciting opportunity to join a thriving organisation during a period of sustained growth, supporting a diverse client base of small to medium-sized businesses. Our client delivers tailored IT solutions and fully managed support services, acting as a trusted technology partner to their customers. The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects.