Desktop Support Technician

• Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for the users in the region.
• Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform to keep the information systems in optimal operating condition.
• Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly.
• Act on incidents which are approaching or have reached the point of breaching our service level agreements.
• Ensure the end users capability to access certified applications from the supported end points.
• Mobile devices and tablets support and management including provisioning of hardware.
• Coordinate the acquisition of hardware and software.

• 3-5 years of experience supporting a large organization in an IT Service Desk Analyst capacity
• Virtualization and remote access technologies: basic VMware, Citrix, and thin client support.
• IT service management expertise aligned with ITIL best practices (ITIL certification is a plus).
• End user hardware support for PCs and laptops, including troubleshooting (Dell experience preferred).
• Mobile device and tablet management and support, including Android and iOS smartphones.
• Proficiency supporting Microsoft environments: Windows 10/11, Windows Server, Outlook 365, and Microsoft 365.
• Experience with ServiceNow or similar IT service management/helpdesk platforms.
• PC management tools for remote support, software deployment, and OS imaging (Altiris a plus).
• Solid networking fundamentals (LAN/WAN, TCP/IP, VPN); Cisco hardware experience is an asset.

$22.00 - $30.00 / hr life insurance, sick time, 401(k), retirement plan United States, Oregon, Portland May 04, 2026 An Industrial company in Portland, OR is hiring a Service Desk Technician to join the team for a great long term opportunity!, Please apply to the job application and email Derek at Dmautz @teksystems.com Job Type & LocationThis is a Contract to Hire position based out of Portland, OR. Pay and BenefitsThe pay range for this position is $22.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.