IT Manager (Application Services)

You will lead the Application Services team responsible for supporting and maintaining the agency's enterprise applications across on-premises and cloud environments. This role combines technical leadership, project management, and stakeholder collaboration to ensure systems are secure, reliable, and continuously improving.

Primary job duties include:

• Supervising Application Services and SharePoint teams in the installation, configuration, and support of mission-critical on-premises and cloud applications; ensuring service levels are met, staff are cross-trained, and procedures are documented
• Leading projects and serving as a primary point of contact for stakeholders; overseeing the analysis, design, and implementation of new or enhanced systems across multiple teams
• Managing security and compliance efforts, including monitoring vulnerability scans, coordinating remediation activities, supporting incident response, and partnering with Security, Audit, and other technology teams
• Overseeing stakeholder support and service delivery; establishing and monitoring service standards, SLAs, and performance metrics while driving continuous improvement and customer satisfaction
• Leading efforts to improve operational efficiency and sustainability; ensuring system documentation, communication, and reporting are timely, accurate, and aligned with agency standards
• Managing personnel functions, including recruitment, performance management, staff development, and fostering a high-performing, accountable team
• Providing production support for enterprise systems; overseeing maintenance, troubleshooting, vendor coordination, and after-hours support to ensure system reliability and performance

• Experienced leaders who can manage and develop high-performing technical teams

• Skilled in enterprise application support across on-premises and cloud environments

• Strong project managers who can lead complex initiatives from planning through implementation

• Knowledgeable in IT security, performance, and system reliability best practices

• Effective communicators who build strong relationships with stakeholders and vendors, A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology.

• Relevant experience may substitute for a bachelor's degree on a year- for-year basis.

• Academic degrees must be from an accredited institution of higher learning., + Bachelor's degree in Information Technology, Computer Science, or a related field

• Thorough knowledge of and experience in Internet applications development and support in the context of a large multi-platform enterprise, including operating systems, application development tools, and graphical user interface (GUI) design, security procedures, and performance considerations.

• Strong Project Management skills

• Experience leading technical teams supporting enterprise applications in both on-premise and cloud environments, Do you have a bachelor's degree or higher in communications, business administration, information technology, mathematics, statistics, management information science, or a related field?, Do you have an associate's degree in communications, business administration, information technology, mathematics, statistics, management information science, or a related field?, How many years of experience do you have in telecommunications, data processing, or information technology?

• 4 years or more

• 2 - 3 years

• 1 year

• Less than 1 year

• No experience in telecommunications, data processing, or information technology

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How many years of experience do you have leading or supervising technical staff?

• 5 years or more
• 2 - 4 years
• Less than 2 years
• No experience leading or supervising technical staff

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This job requires knowledge of SharePoint Subscription Edition and SharePoint Online. Please describe your knowledge of both technologies.

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Hours: Flexible hours may be available from 7:00 a.m. - 6:00 p.m., Monday - Friday (37.5 hours per week).
• Telework schedule: This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR., + Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.

Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

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How did you hear about the SCDOR as a potential employer? Select all that apply.

• LinkedIn
• Other social media
• South Carolina Careers: careers.sc.gov
• Other on-line job board
• College/university career fair or website
• ReveNews (SCDOR's email newsletter)
• SCDOR Call Center
• Current or former SCDOR employee
• Other (please specify below)

02

If applicable, what other source did you use to hear about us as a potential employer?

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Please type in your full legal name (First, Middle, Last) as it appears on your Social Security Card.

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At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR's success-by collecting 95% of South Carolina's general fund, our team serves with purpose and impacts the success of our community. Learn more about why you should join our team at dor.sc.gov/careers.