Service Desk Technician (Information Systems Specialist 3)

As a Service Desk Technician (Information Systems Specialist 3) in Salem, Oregon, you will provide agency wide: technical support, diagnostic help and operating instruction for users of microcomputers, data communications, networked hardware, and systems software. Duties include:

• Reporting and troubleshooting all hardware, software, and network issue
• Assist in the agency's management of IT assets
• Management of agency IT inventory records
• Day-to-day operations of processing purchase requests

The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities and duties required.

This position has been designated as needing CJIS Clearance., * The employee in this position will be represented by the Service Employees International Union (SEIU) and will be subject to all terms and conditions of the collective bargaining agreement. Pay and benefits on all job listings may change without notice

• Finalists are subject to both a criminal history and motor vehicles check. Adverse background and/or driving information may disqualify you from further consideration
• Within three days of hire, applicants will be required to complete the U.S. Department Homeland Security's I-9 form confirming authorization to work in the United States. ODFW participates in E-Verify. ODFW is not able to support VISA sponsorships
• Veterans' and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

To be considered for this position, all applicants must meet one of the following options:

• Option 1: Two (2) years of information systems experience providing help desk support
• Option 2: Associate's degree in Computer Science, Information Technology, or related field
• Option 3: Completion of a two (2) year accredited vocational training program in information technology or related field., * Technical experience with microcomputer and data communications hardware and systems software, networks, printers, modems and peripherals
• Experience with all major aspects of computer operations including hardware, software, system administration, telecommunications, systems integration, connectivity and networking
• Experience using a ticketing system in a help desk environment
• Experience training people having varying levels of microcomputer experience
• Customer service experience using follow up procedures

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%
• This recruitment will be used to establish a list of qualified people to fill the current vacancy and may be used to fill other vacancies as they occur
• State of Oregon Employees, must apply through their employee Workday account.
• Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline
• First time applying to the State of Oregon? Consider utilizing a WorkSource Oregon Resource event! You can also view this video or this knowledge article for assistance.
• Reasonable accommodation for interviews will be provided upon request to individuals with disabilities
• The job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference immediately following your submittal. These questions are necessary to complete the application process
• If you are experiencing difficulty applying for this position or have questions, please call 503.947.6051 and ask to speak to a recruiter, Additional benefits include:
• 11 paid holidays a year and a competitive benefits package
• Advancement and learning opportunities that will help grow your career with the State of Oregon

ODFW is dedicated to cultivating a diverse and inclusive workforce as we strive to represent and better serve our neighboring communities. Our most important asset is our employees, and each person brings unique, different, and important contributions to the workplace and community we serve. With Oregon's changing demographics, a workforce that reflects this change will make us stronger and create an opportunity for better decision making. To learn more about the agency and the work we do, view the following video at https://myodfw.com/about If you enjoy the outdoors, Oregon is the place for you. We have glaciated mountain peaks to the east, the Pacific Ocean to the west and the massive Columbia River Gorge to the north. You can fish 365 days a year, and there is hunting for big game, waterfowl, and game birds. The Oregon coast attracts thousands of people who clam, crab and fish in the ocean for halibut, salmon, and tuna. The outdoor opportunities are endless when it comes to fish and wildlife in Oregon! Oregon is known for their vineyards, breweries, and adventures for the whole family to enjoy. To learn more about the department, the work we do, and see our beautiful state, view the following video at https://youtu.be/8CjDPiPMGAk