IT Support Specialist

As part of the expansion of its IT team, our client is looking for an IT Support Specialist to provide hands-on technical support and ensure the smooth day-to-day operation of IT services., * Provide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools)

• Troubleshoot and resolve hardware and software issues in a timely manner
• Prepare and configure devices (Windows and macOS) for new hires
• Manage onboarding and offboarding processes (accounts, access rights, equipment)
• Perform basic network troubleshooting
• Maintain and track IT inventory (laptops, mobile devices, accessories)
• Contribute to ongoing IT projects
• Ensure endpoint compliance with security standards (updates, antivirus, policies)
• Follow established IT procedures and checklists
• Manage user access rights in line with approval workflows
• Deliver clear, friendly, and user-focused support across the organization
• Communicate effectively with users regarding issues and resolutions
• Identify recurring issues and suggest improvements

• Computer Science, IT, or equivalent experience
• First of hands-on experience in IT support or helpdesk
• Solid knowledge of Windows and macOS environments
• Experience with Microsoft 365, endpoint management, and identity/access management
• Strong service-oriented mindset with a focus on user experience
• Excellent communication and interpersonal skills
• Well-organized with strong attention to detail
• Fluent in English and French

4.4

• Salary and benefits 4.0

• Career opportunities 4.4

• Working atmosphere 4.4