Operations / Data Analyst

The Operations team is responsible for data management, accounts processing and managing internal as well as external client relationship. There are opportunities for global exposure and a chance to work with other business units across various locations.

The role is varied and dynamic, and there are several different projects and ad-hoc pieces of work you may be involved with.

Duties

Responsible for all Europe Operations MI reporting - Design and develop MI for reporting teams performance and account processing statuses, various Op's initiatives including implementation, plus any ad hoc reports required

Responsible for managing quality and audits - Responsible for planning & delivery of the Operation's client audit programme & Co-ordinate the external audit on behalf of Europe Operations

Responsible continuous improvement initiatives, change management and control - Lead the Operations CI initiatives by driving forward an innovative and change mindset on the team, collaborate with various stakeholders to improve system /processes, & manage SOP documentation and training materials for Europe Operations

Responsible for managing Internal and External stakeholders - Develop effective working relationships with colleagues across the organisation to ensure both client and internal customer needs are met, maintain a thorough understanding of assigned client portfolio and update management reports and escalate any potential reporting issues as and when necessary

Manage Internal stakeholders like actuarial functions, finance etc by validating all key reports before sharing with various internal stakeholders and highlight any issues with the client data or extraordinary data trends

Due to continued growth they are looking for a candidate with Longevity or Protection experience combined with strong analytical skills and problem-solving abilities and an aptitude for managing data and analysis with advanced Excel skills.

Knowledge of basic coding or an interest in learning is required.

This leading insurance organisation has an excellent market reputation and offers a friendly, flexible and extremely team oriented working environment combined with a class leading benefits package.