Operations Data Analyst

This role sits within a growing, entrepreneurial insurance platform operating across the UK and US markets. The business works closely with a broad network of distribution partners and places delegated authority business across multiple specialty lines. The Operations Data Analyst plays a key role in ensuring the accuracy, quality, and timeliness of operational data, with a particular focus on bordereaux (BDX) and policy administration system (PAS) data. The role supports robust operational oversight, strong data governance, and the delivery of analysis-ready datasets used across underwriting, portfolio management, actuarial, finance, and compliance functions., Operational & Outsourcing Oversight

• Support oversight of outsourced operational and data services, with a focus on BDX and PAS data delivery.
• Monitor data quality, timeliness, and adherence to agreed standards, controls, and service levels.
• Act as an escalation point for data issues, supporting investigation and resolution with third-party providers and internal stakeholders.

Data Quality, Governance & Technical Enablement

• Validate and sense-check underwriting, premium, and claims data.
• Identify data quality issues, control weaknesses, and process inefficiencies, supporting remediation at source.
• Contribute to the development and maintenance of data standards, governance frameworks, and operational controls.

Analysis-Ready Data & Insight

• Deliver accurate, structured, analysis-ready datasets to support reporting and analytical use across the business.
• Support the development of repeatable data pipelines and automated processes to reduce manual intervention.
• Produce and maintain operational MI and dashboards (e.g. Power BI) to support oversight and decision-making.

Collaboration & Stakeholder Management

• Work closely with operations, compliance, portfolio management, and data stakeholders.
• Liaise with outsourced providers and technology vendors to support consistent delivery and continuous improvement.

• Detail-oriented, proactive, and solutions-focused.
• Comfortable working with third-party providers and escalating issues when required.
• Motivated to move beyond manual processing towards oversight and value-add analytical work.

Skills

• Strong analytical capability with experience handling insurance operational data.
• Exposure to BDX and PAS data within a delegated authority, MGA, or London market environment.
• Advanced Excel skills and experience using Power BI; exposure to automated reporting or data pipelines is advantageous.
• Working knowledge of SQL is beneficial but not essential.
• Clear communicator, able to engage effectively with both technical and non-technical stakeholders.

Experience

• Previous experience in an operations, data, or reporting role within insurance.
• Exposure to data quality controls, governance, or regulatory reporting is desirable.
• Demonstrated experience delivering analysis-ready datasets for reporting or insight.

Qualifications / Education

• Degree-educated or equivalent professional experience.
• Experience working within a complex, regulated insurance environment is desirable.

• Competitive salary with discretionary bonus potential linked to business performance.
• Hybrid working model, combining office and remote flexibility.
• Pension scheme and group life assurance.
• Private medical and dental insurance.
• 25 days' annual leave.
• Employee assistance programme.
• Study support and professional development opportunities.