Senior Software Support Engineer

Senior Software Support Engineer

Up to £55,000 per annum plus bonus

Milton Keynes, 4 days a week on site

This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.

Duties of the Senior Software Support Engineer:

• Own complex 3rd line software incidents end-to-end.
• Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
• Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
• Mentor 2nd line colleagues upskill and improve the wider support function over time.

Experienced required for the Senior Software Support Engineer:

• Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment
• Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
• Hands-on experience with Microsoft SQL Server and Azure in production.
• Some .NET/C# experience to read and debug code.
• The ability to communicate clearly and speak directly to customers to identify issues.

Senior Software Support Engineer

Up to £55,000 per annum plus bonus

Milton Keynes, 4 days a week on site

Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (see below)

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• Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment
• Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
• Hands-on experience with Microsoft SQL Server and Azure in production.
• Some .NET/C# experience to read and debug code.
• The ability to communicate clearly and speak directly to customers to identify issues.