Senior IT Support Engineer

VIQU has partnered with a leading organisation to recruit a Senior IT Support Engineer to support schools across South East England with advanced IT projects, audits, and escalated technical support. This Senior IT Support Engineer role is ideal for a proactive and adaptable professional who thrives in a field-based position, working closely with local IT teams and educational stakeholders. As a Senior IT Support Engineer, you will play a key role in delivering technical solutions, improving infrastructure, and supporting critical IT operations, while balancing remote work with on-site visits across the region., * Support delivery of medium-scale IT projects, including procurement and rollout of systems

• Conduct technical audits of IT systems and processes, identifying risks and improvement opportunities
• Provide expert problem-solving and challenge existing approaches to implement effective solutions
• Contribute to IT estate refresh planning, including budgeting and infrastructure improvements
• Deliver training and guidance to local IT staff to build capability
• Provide short-term specialist support during IT incidents or crises
• Work closely with stakeholders across schools, communicating technical concepts clearly
• Travel to schools across South East England as part of project delivery (within working hours)

• Proven experience in a 2nd or 3rd line IT support or technical role
• Strong technical troubleshooting and problem-solving skills
• Experience with technologies such as Intune, Azure, Active Directory, and cloud infrastructure
• Knowledge of networking solutions such as Meraki or Ubiquiti wireless systems
• Ability to work independently and take ownership of technical projects
• Excellent communication skills with experience engaging non-technical stakeholders
• Experience within education or schools is desirable but not essential
• Full UK driving licence and willingness to travel across the region